a&im’s learning objectives

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a&im’s Objectives are to:

Increase accessibility awareness and staff confidence

  • for participants to feel knowledgeable about the Equality Act and its implications and the social model of disability, and to feel more confident in improving the experience of D/deaf and disabled people
  • after training participants will have a positive approach to accessibility ideas
  • with a grounding in awareness and its application, participants will be able to act on learning
  • awareness exercises and suggestions for increased confidence tips will be specific and relevant

Provide improved customer service and venue experience for D/deaf and disabled people

  • for participants to be able to apply learning into their specific roles to increase venue  accessibility and customer service
  • participants will adapt current ways of working to enhance venue accessibility as well as customer service for D/deaf and disabled people
  • the workshop will provide necessary tools to do this
  • role-specific examples of customer service will be discussed and examples given

Broaden accessibility provision and services

  • for participants to be confident to explore additional services with groundwork provided for getting underway, and ongoing support available
  • participants will be encouraged to explore and develop new projects specific to their role and engage with other teams
  • training will offer groundwork, ideas, checklists and ongoing support
  • participants will be able to identify their part in delivering and taking ownership of new projects
Image shows items on a desk at a workshop including a glass of water, a yellow stress ball and a workbook
workshop bits and bobs

Steve, a theatre-goer with a visual impairment, says: “I have experienced many different organisations attempting to provide services to disabled patrons, none of them has come as close as Trish in providing a perfect environment for us to enjoy our special night.

awareness + respect – judgement = accessibility