Available online or in-person, and in 6 bitesize sessions!
This is comprehensive training that focusses on keeping accessibility in mind and embedding it across your organisation. It will encourage participants to consider access as being much more than having a ramp or a lift in place. It will increase staff confidence and greatly improve customer service through raising awareness, enabling your organisation to become more accessible to more people, more of the time.
Includes 50+ QUICK WINS free or low-cost solutions!
The Equality Act 2010 and the Social Model of Disability: Barriers and Reasonable Adjustments; language, attitude and behaviour
Customer Service Awareness: assisting people who are: Blind or partially sighted; living with Dementia; Deaf or hard of hearing; neurodiverse or who have Autism; wheelchair users or people with limited mobility
Marketing and Communications: pre-visit info; inclusive publicity; access guides; visual stories
Accessible booking policies and procedures: set-aside seating; talking to your customers; familiarisation visits; booking policies and making activities accessible
Building Management and Front of House: understanding / maintaining hearing loops and infra-red equipment; accessible toilets; pre-opening checks; chill-out spaces; quiet hours; advisory groups; and other considerations
Assisted or Accessible events: an introduction and overview of what they are and how to start thinking about setting them up
Step-by-step guidance and detailed resources
This training includes a mixture of group and individual exercises, and group discussion. It’s a practitioner-led session that takes into account the realities of your workplace environment. The training offers practical advice for team members across departments including those working in: management; front-line; operations; technical; marketing and communication teams.
Participants each receive a comprehensive pack of resources for ongoing guidance.
“This workshop highlighted things I should be thinking about and offered practical guidance on how to improve my own personal approach to access and inclusivity, and that of my venue. It was positive and encouraging, with great resources.” training participant
“Trish’s “Quickfix” solutions were amazing – things that we can immediately implement, which don’t cost us much, but make a difference in increasing the accessibility of our events. I learnt so much and this was super helpful as a starting point for someone previously clueless.” training participant
Please contact me to discuss pricing and online options. Discounts for smaller venues or community groups are available. I will always work with you to accommodate your budget.