Everyday Access Solutions

for arts, leisure and community organisations

staff training – audio description – freelance access officer support

Access & Inclusivity Matters uses real-world solutions and time-saving resources to help you embed accessibility across your teams. Together we will demystify what ‘Access’ means and improve Access For All in your organisation.

COVID-19 update: Although face-to-face training isn’t possible at the moment, I can still reach everyone who is currently working from home by using the Zoom platform!

We’re not going to let a little thing like social distancing get in the way of improving our Accessibility –  not least because some disabled people have to deal with forms of social distancing and isolation in everyday life, whether they want to or not.

Now is the time and opportunity to do something about that! 
I can deliver all training online – email me to find out more about these options, including the bitesize 6-part Everyday Access solutions sessions

photo shows a screenshot of 21 participants plus Trish taking part in the first online training session using Zoom. Everyone is smiling

Here’s a lovely screenshot from a recent online training session with the Bristol Accessible Venues group!

Please do send me an email, or give me a call if you’d like to know more about my online training options.

There are approximately 13 million disabled people in the UK, with a reported spending power of over £200 billion. Disabled people account for around 20% of your customer base. As service providers you are required under the Equality Act 2010 to be anticipatory of a disabled person’s needs when using your services.

Together we can:
build staff confidence – increase awareness – improve access for D/deaf and disabled staff and visitors – broaden your customer base and sales 

What’s on offer?..

Bespoke, cost-effective staff training sessions delivered in a range of ways to suit you. All options include a comprehensive toolkit with practical, step-by-step guidance and detailed resources. Choose individual options or cherry-pick from all three! I’ll put together sessions to suit your time, requirements and budget.

“I can’t praise Trish highly enough for the level of professionalism and detail that went into our bespoke training day. All staff members in attendance came away feeling excited about what they had learnt”
Jenny Crowell, Marketing and Access officer, the Egg Theatre Bath


a&im 1: Accessibility in Mind: available online and in 6 bitesize sessions!

Straightforward and comprehensive training incorporating: customer service awareness and inclusivity; and everyday accessibility solutions covering all departments in your organisation.

Find out more about the a&im 1 training option

a&im 2: Assisted performances and Accessible events: available online!

Explore what they are, what’s involved and all aspects of the set-up and successful delivery of accessible events.

Find out more about the a&im 2 training option

a&im 3: Customer Service and Everyday Access for visitor-facing teams: available online!

Tailored sessions to empower visitor-facing staff, such as Front of House, hospitality, box office or reception.

Find out more about the a&im 3 training option 

“I couldn’t recommend Trish Hodson more highly… thanks to Trish, the Access agenda is moving in the right direction for the Singapore Arts Industry.” Paul Adams, Learning and Engagement Manager, Singapore Repertory Theatre

Services & Support

AD+ Audio Description and training options

I can provide Audio Description for your live performances to make you more accessible to your blind and partially sighted visitors – PLUS the option of training for you and your teams in how to successfully set them up and engage new audiences too.

Find out more about the Audio Description AD+ services 

Freelance Access Officer support

I can help you with other access-related support too. Such as: putting together an Accessibility Guide writing; Access information for your website; a venue walk-round assessment; and one-to-one surgery hours.

Find out more about freelance Access Officer support

“I have had the pleasure of working closely with Trish for over 20 years. Her experience of access and inclusion is vast, covering a huge range of disabilities and needs. She’s passionate, committed and a true Access Champion, delivering a service that is second to none. Experience cannot be bought and Trish has it in spades! Book her: you won’t be disappointed.” Paul Whittaker OBE, creator of Songs in BSL

All services and staff training is delivered by Trish Hodson, who has 24 years of experience as an Access Officer developing accessibility for a theatre venue and UK-wide theatre company. Find out more about Trish

For all enquiries and more details please contact us using the form below or email: info@accessandinclusivitymatters.com

Clients include:
Fairfield Halls, Croydon; Singapore Repertory Theatre; Egg Theatre, Bath; Spike Island; Bristol Old Vic; Colston Hall; We The Curious; Tobacco Factory Theatres; Watershed; SS Great Britain; Bristol Folk House; Trinity Arts; Loco Klub; Chipping Norton Theatre; Oxford Playhouse; the Mill at Banbury; two independent restaurant chains, and a sports and leisure centre. With additional participants from: National Trust Tyntesfield House; Arvon Totleigh Barton; BS3 Community Development; Royal West of England Academy; Marina Bay Sands Theatre, Singapore; Singapore Arts Museum; and the National Gallery Singapore.

contact us

Sign up below to keep in touch, receive the Everyday Access newsletter and hear about future workshop events:

Or email direct: info@accessandinclusivitymatters.com or give me a call on +44 7551 552416

Please do let me know if you or any other participants have any access requirements relating to workshop delivery.