I was the Access Officer, and Group Sales Manager, in a large commercial theatre group for 23 years, assisting 2000+ disabled customers every year. During my career I spear-headed a wide range of Accessibility services and facilities for theatre, including the Assisted performances programme for the group, successfully delivering hundreds of such events. I also assisted in the development of other UK wide Access improvements for the company.
I know first-hand just how busy and time-poor everyone can be sometimes. We can feel over-stretched and under-resourced, and finding more time for things such as Access improvements can seem impossible and frankly, overwhelming.
I now run Access & Inclusivity Matters, offering workshops that focus on a practical, basics-first approach to Access, and that will make the implementation of Accessibility solutions quicker and more manageable. They will give you a comprehensive foundation in everything you need to know in order to start improving Access across your organisation.
There are lots of low- or no-cost solutions that can be implemented straight away, and longer-term suggestions to develop over time – and all bearing in mind the realities of your workplace. The workshops are delivered in a supportive and encouraging atmosphere, helping participants to work towards improving the experience of all D/deaf and disabled people visiting or working in their centre.
“I have worked with Trish for over 5 years. She is one of the most knowledgeable people in her field, with a commitment to put her customers first. A natural in communication, she puts access into layman’s terms, building strong disability confidence in teams. I would highly recommend engaging both her, and her expert knowledge, for your organisation.” Karen Townsend – Head of Creative Learning and Access at ATG
Communication and honest information is key when it comes to making a building, its services and facilities as accessible as possible, to as many people as possible.
Staff confidence is essential too, and the empowering of our teams to provide customer service excellence .
“You have opened a huge door to my son. He has always liked music but the thought of trying to take him to live shows in the theatre was just a dream… It took a long time but with your help and perseverance we did it. Your offer to let Marco go into an empty theatre with full lights and then with music was quite ingenious. He couldn’t cope with crowds, even the box being so small was an issue, but now to see him excited as soon as he comes into the theatre with a huge smile on his face says a thousand words and lifts my spirits so high… thank you!” Maria and her son Marco who has autism and complex learning disabilities
Professional development courses undertaken:
- L3 Award in Education and Training (PTLLS) – October 2017
- CAE: Access Auditing and the Equality Act – February 2017
- Dementia Friends Workshop – 2014
- Sandhurst Business Training – Effective People Management –July 2013
- My Guide Sighted Guide Training Workshop – 2012
- Live Nation Management Development Programme – October 2005
- BSL Stage 1 – 1995
I am a member of the Access Association, and the Arts Marketing Association
I have Public Liability and Professional Indemnity insurance