a&im 3

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Customer Service Awareness and Everyday Access

A tailored workshop for customer-facing staff, such as Front of House roles, hospitality, and box office or reception.


  • Background on the Equality Act 2010, Models of Disability, language, attitude and behaviour
  • Customer Service Awareness Sessions: see a&im 1
  • What are: visual stories, chill-out spaces and familiarisation visits
  • Everyday Access solutions: equipment maintenance, accessible toilets and pre-opening checks
  • What is: Audio Description (incl. touch tours), BSL, Captioning and Relaxed or Dementia Friendly

“Making theatre accessible can be a daunting task so having a workshop where you can break everything down and take one job at a time is really helpful.”

“Trish’s workshop was clear and encouraging, giving great advice in an open and supportive way. I learnt a lot and hope I can start making my work more accessible. Thank you!”

“Really informative base/entry level information and easy to understand definitions and discussions around terminology. Thanks! Very helpful for a beginner!”

image shows a group of smiling workshop participants and Trish the trainer.
Introduction to Accessibility workshop – part of the Incoming Festival at Tobacco Factory Theatres, Bristol

Flexible rates:

I can offer the above workshop, or bespoke sessions that you can tailor to include all the relevant elements for your organisation.

I can put together sessions to suit your time and budget and based on anything from the comprehensive:  a&im 1: Accessibility in Mind workshop in awareness, inclusivity and everyday accessibility solutions, or the a&im 2: Assisted Performances – workshop, which explores all aspects of the set-up and successful delivery of accessible events, or a&im 3: Customer Service and Everyday Access.

Or cherry-pick from all three!

Please contact me to discuss pricing options. Discounts for smaller venues or community groups are available. I will always work with you to accommodate your budget.

Please take a look at a&im’s learning objectives